INFUSE
Bespoke CRM · CRM layer

A CRM that works for your sales team, not the other way round.

We build bespoke CRMs, or a simple layer on top of the ERP you already have. Leads arrive already assigned, follow-ups go out on their own, and your teams spend their time selling instead of typing.

Pipeline · Western Switzerland team
New12
Lead #248192°
Lausanne
Website
Lead #247964°
Geneva
Chatbot
Meeting7
The R. family81°
Zurich
1st meeting Thu
B. Workshop Ltd58°
Basel
1st meeting Mon
Quote sent9
Mr & Mrs K.74°
Geneva
Day 6
Signed4
L. Property SA100°
Lausanne
Won

Interface preview, sample data

The reality

Off-the-shelf CRMs: your teams work around them.

Data entry

Your salespeople don't fill in the CRM

Too many fields, too many clicks. The result: the information lives in inboxes and notebooks, not in the tool.

Noise

Nobody reads the alerts any more

One notification per event ends up ignored. We measured a response rate below 7 % on standard alerts.

Silos

The CRM doesn't talk to the ERP

The office re-keys amounts, stages and contacts. Duplicates pile up, and nobody knows which version to trust.

Two approachesDepending on what you already have
A

Bespoke CRM

You're starting from scratch, or your current tool is holding the team back. We build a CRM shaped around your sales cycle: your stages, your assignment rules, your documents. Nothing superfluous, everything you need.

  • Pipeline and stages that fit your business
  • Role-based access: management, sales, office, field
  • Data protection built in from day one (Swiss FADP)
B

CRM layer on your ERP

You already run Odoo, bexio or another ERP, but nobody enjoys using it day to day. We keep your ERP as the single source of truth and build a fast, field-friendly interface on top, synced both ways.

  • Automatic sync, hourly or in real time
  • Safeguards: no amount ever overwritten, duplicates blocked and sent for approval
  • Quotes, files and invoices generated as PDFs and filed in the right place
Sync · every hour
Project stageCRM → ERPSynced
Signed amountERP → CRMSynced
Deposit invoiceERP → Client portalSynced
Duplicate contactCRM → ERPBlocked, needs approval
PDF

Quote_2481.pdf

Generated and placed in the client portal

What we build

From lead to signature, every step automated.

01Capture
  • Website forms, ads, phone, AI assistant: every source lands in one place
  • Automatic data clean-up and duplicate merging
  • The source of every lead tracked, so you know which channel really pays off
02Assign
  • Rules by area, product, language and availability
  • Absence handling and reassignment suggestions
  • The salesperson gets the lead by email with one-click actions
03Prioritise
  • Heat score per lead and at-risk deal detection
  • Top 3 calls every morning: urgency, value, likelihood to sign
  • Meeting prep sheet: history, comparable projects nearby, points to watch
04Follow up
  • Silent quotes detected, follow-ups drafted by AI and approved by the team
  • Sales emails read automatically to keep records up to date
  • Respectful nurturing, sent only during office hours
05Steer
  • Dashboards, sales forecasts and conversion matrix
  • Monthly lost-deals report, written and analysed by AI
  • One daily digest instead of an alert for every event
How we work
  1. 01

    Audit

    We watch how your team really sells, and put a number on the hours lost.

  2. 02

    Prototype

    A first pipeline plugged into your real data, tested by your salespeople.

  3. 03

    Roll-out

    Gradual go-live, without halting operations or changing ERP.

  4. 04

    Improvement

    Agents measure usage and suggest what to build next.

Case study · Swiss technical SME

A sales team, an office, technicians. And one tool.

A technical services SME in French-speaking Switzerland was running on an ERP, spreadsheets and a lot of daily re-keying. Around its ERP we built a CRM, some forty AI agents, a client portal and a field app. Around 64,000 tasks now run every month with no one lifting a finger.

Measured over one month of operation. Client anonymised.

Read the full case study

Measured results
What changedBeforeAfter
Time before first action on a lead216 h95 h−56 %
Admin work eliminatedTyped by hand67 h / monthevery month
CRM update after a sales emailManual3 to 14 minautomatic
Alerts sent to salesOne per event1 digest a dayless noise
Unprofitable ad spend identified and cutInvisible≈ CHF 20,000 / yearthanks to attribution

How many hours does your team lose every week?

Request an audit